Privacy Policy

At Apple & Sun, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you use our website (appleandsun.com) and purchase our handmade kawaii stickers, pins, and stationery. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Introduction

Apple & Sun (“we”, “our”, or “us”) is based in Montreal, Canada. This privacy policy applies to personal data collected through our website and our services. We handle your personal data in accordance with applicable data protection laws, including the European General Data Protection Regulation (GDPR) and Canadian privacy laws.

2. Information We Collect

We may collect and process the following data about you:

Identity Data: First name, last name, username or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details. We do not store your payment information on our servers; payments are processed securely through payment gateways (e.g., Stripe, PayPal).
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Information

We use your personal data in the following circumstances:

To process and deliver your order including managing payments, fees, and charges, and collecting and recovering money owed to us.
To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
To improve our website, products/services, marketing, customer relationships, and experiences.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We categorize our cookies as follows:

Strictly Necessary Cookies: Essential for the website to function correctly (e.g., shopping cart, checkout, language preferences). These cannot be switched off in our systems.
Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies: Used to track visitors across websites to display ads that are relevant and engaging for the individual user.

You can manage your cookie preferences at any time by accessing our Privacy Preferences via the link in the footer.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your personal data with selected third parties to provide our services:

Service Providers: Acting as processors who provide IT and system administration services, payment processing, and shipping/fulfillment (e.g., Canada Post).
Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers.
Regulatory Authorities: To whom we are required to report processing activities in certain circumstances.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Your Legal Rights

Depending on your location, you may have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

8. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

Apple & Sun
Email: hello@appleandsun.com
Montreal, Canada